24/7 Security Mobile App

The 24/7 Security Mobile App turns your smart mobile device into your personal home alarm management system and includes a panic button.
This application is free to all 24/7 Security Armed Response subscribers – it connects you directly to our Command Centre and instantly informs you of any activity on your monitored premises.

The 24-7 Security Mobile App enables you to:

    • Activate the panic button functionality – through geo-location*. The App will alert the Command
      Centre of your exact location. (*mobile location settings need to be active)
    • Seamlessly manage your security profile, including key holders’ details, holiday instructions and site
      contact personnel.
    • Test your alarm system to ensure correct alarm functionality.
    • Log calls for technical support.
    • Medical emergency activation, supported by Netcare 911.
    • Fire emergency activation, the Command Centre will contact your nearest Fire Station.
    • Access the 24/7 Security Meet and Greet Service. (This service is subject to the availability of a
      vehicle in your area.)
    • Download the FREE App – 24-7 Security – from the iStore or Google Play Store.

Click here for more information.

24/7 Security Services – info@24-7security.co.za / 011 444 2237

Driver Safety

Driver Safety

Safety Awareness in a Vehicle

  • Ensure that your vehicle is in a good condition when you plan to go on a journey.
  • Ensure that the fuel tank of your vehicle always has sufficient fuel.
  • Always lock your vehicles doors and keep the windows closed.
  • Do not leave your vehicle unlocked, even if you think you will be away for only a minute.
  • Avoid stopping at remote places.
  • Park your vehicle in places that are well lit.
  • If a stranger wants to talk to you while in your vehicle, do not open the window wide -only 5 cm is enough to have a discussion.
  • If something seems suspicious, do not talk to strangers, rather be rude and drive away.
  • Limit your trips at night or at least take someone along with you.
  • Vary the route you travel to work and back, if this is possible.
  • If approached by a stranger while in your car, drive off if possible or press your hooter to attract attention.
  • If strangers loiter near or at your driveway, rather drive past. If they loiter for a long time, report it to your nearest police station.
  • Car jackers may stage a minor accident so they can approach your car.
  • If your car is bumped from behind and you do not feel comfortable with the individual(s) involved in the situation, drive to the nearest police station for help.
  • Do not reach for your purse or valuables. Leave everything behind if forced from the car.
  • Your life is more valuable than your possessions.
  • Do not resist, especially if the thief has a weapon.
  • Give up your vehicle with no questions asked and move away.
  • A lift club limits the risk of becoming a victim of crime.
  • Do not give strangers a lift.
  • A gear lock is an affordable and a very effective anti-theft device.
  • If possible, put up a mirror against the front wall of your garage to see if someone is following you into the garage.
  • Do not open your garage doors before your gates are closed.

Safety Awareness when Parking/Driving your Vehicle

  • Avoid parking your motor vehicle where there are no security officers guarding other cars.
  • Do not leave your firearm in the motor vehicles glove compartment (cubbyhole) or anywhere in the vehicle when you park the vehicle (this is against the law!).
  • Make sure that all the doors and windows are properly locked when you park your car.
  • Valuable items like a laptop and camera should be put in the boot of your car.
  • Be aware of people coming to you and informing you that you have a flat tire, the intention can be to steal items that they see inside the car or rob your car.
  • Always close your windows when driving in the city centre.
  • Do not open your windows for hawkers along the road and at the robots.
  • Keep the doors locked and windows closed at all times.
  • Do not use a cellular phone unless you have a hands-free kit.
  • Lock your valuables in the cars boot before departure.
  • At night, park in well-lit areas.
  • If in doubt about the safety of an area, phone a police station for advice.
  • Practice the same prevention skills you apply in parking lots or garages at home.
  • Become familiar with your route before you start the trip.
  • Get a map of the route and study it.
  • Store luggage in the cars boot where it is out of sight.
  • Do not leave your goods/valuable items visible in the car.
  • Do not leave your handbag/briefcase visible in the car.
  • Do not leave your keys in the ignition.
  • Always lock the doors and close the windows when getting out of the car.
  • Remove detachable radios and the radio=s face when getting out of the car.
  • Try to fit an alarm and/or anti-theft device in your car.
  • Have your keys ready in your hand as you approach your car, especially if they are difficult to find in your handbag.
  • Parking lots with a parking attendant or supervision/ someone patrolling are best, otherwise try to park in locations that are well lit and/or well populated and not crowded by bushes or buildings where offenders might hide.

Road Safety: Aggressive Driving Behaviour

The followings aspects might trigger aggressive behaviour:

  • Following too close to the vehicle in front.
  • Passing vehicles on the left.
  • Cutting in and out of traffic and failing to signal while engaging in multiple lane changes.
  • Crossing safety markings while merging onto ramps.
  • Failing to yield at ramps and intersections.
  • Violating railroad crossings.
  • Displaying or using a weapon.
  • Displaying aggressive or obscene gestures.
  • Slow moving traffic in fast lanes, etc.

The following hints are applicable:

  • Do not react to provocation.
  • Stay away from erratic drivers.
  • Avoid eye contact with an aggressive driver.
  • Use your hooter sparingly.
  • Do not flash your headlights.
  • Do not make obscene gestures.
  • Do not change lanes without using your indicator.
  • Do not drive too close to the vehicle in front of you.
  • Do not block lanes.

Source: South African Police Service

24/7 Security Services – info@24-7security.co.za / 011 444 2237

Back to School Safety Tips

Back to School Safety Tips

Safety and security are like the journey to school, it’s an ongoing process that requires you to keep your head up and always be aware of your surroundings.

At home

If you cannot be home when your children arrive after school, there are a few things you can do to keep them safe:

  • Install an alarm system with remote alerts and keyless entry, so your child doesn’t need to carry a key
  • Teach them how to use the system and arm it to stay safe
  • Children must never to open the door for anyone they do not know.
  • If the house looks like someone is inside, have a “safe house” in the neighbourhood where your children can go until help arrives
  • Have your children memorize their home address and your cell phone number
  • Know where your children are at all times

Walking or riding a bike

As a parent, the decision to let your child walk to school or ride a bike is a much more concerning one than it was years ago. If you live in a fairly safe area and know your neighbours, then you may feel comfortable allowing your children to walk or bike to school. Some safety issues to consider are:

  • Instruct your kids to take the same route every day, no shortcuts.
  • Tell them not to stop to talk with anyone, especially strangers in a vehicle.
  • Ideally, you would have your kids walk or bike together in groups, never alone and always wear a helmet.
  • Teach your kids the rules of the road for biking.
  • Have a “safe house” in the neighbourhood where kids can go if they feel uncomfortable or observe someone they don’t know in the area.
  • Make sure your children understand the dangers and remember to stay alert, be watchful and careful on their way to and from school.

Teen drivers

Your newly licensed driver may be excited to start driving themselves and friends to school, but it’s up to the parent to set the rules to keep everyone safe.

  • First, set clear expectations about safe driving and curfews. Make sure your teen understands the danger of distracted driving, especially texting or using the phone while driving.
  • Limit the number of kids they can take to or from school. The more teenagers in the car, the more likely things can get distracting.
  • Be sure all kids in the car wear their seatbelts all the time.
  • It is a good idea to do a few dry runs with teens in the car to make sure they know the routine and how to safely navigate their way to and from school.

Out and about

  • Should your kids be waiting at the school to be collected at the end of the day, always ensure they are instructed to remain inside the school property, and not outside in the street.
  • Cell phones and electronic devices cause distractions, and they are a target for criminals. Kids must refrain from listening to music on an electronic device when walking to and from school, or when waiting for transport. Cell phones and other valuables must be stored out of sight.
  • Teach kids not to engage with strangers. Should they be approached by a stranger or suspicious person, they need immediately move away and alert a teacher or security guard.

24/7 Security Services – info@24-7security.co.za / 011 444 2237

Child Safety Tips

Child Safety Tips

Child safety tips for the holidays.

Child safety is always a priority!

  • Always keep a close eye on your children. Don’t let them wander off on their own or be without the supervision of a responsible adult.
  • Never leave children in the care of an adult you don’t trust.
  • Don’t leave children under the supervision of other children.
  • Never leave children alone in a car.
  • When travelling by car make sure that babies or young children are buckled up or in a car seat, and drive responsibly.
  • Learn first aid or at least learn CPR. It could save a life.
  • Child-proof your home or the place you are staying by making sure that all dangerous substances and items are out of reach. Make sure that all electrical wiring is safe and swimming pools are sealed off with an SABS-approved safety fence or safety net, preferably both. Keep all alcohol out of the reach of children.
  • Talk to your children before a family outing. Make a rule that you must always be able to see them, and they must always be able to see you. It may sound simple, but keep reminding them periodically, especially if you think they’re getting restless. Use the “two giant steps” rule – your children should never be more than two giant steps away from you. It’s a fun and uncomplicated way for young children to remember not to wander away.
  • Teach your children that if they ever become separated from you, they should look for a “safe stranger” for help. Some examples include a mom with kids or a cash register person. With older children, agree on a “meeting place” ahead of time, in case you become separated. Make sure that your children know your cell phone number.
  • Teach your children never to leave the mall or store to go looking for you, no matter what anyone tells them. Remind your child that you would never leave until you are reunited.
  • Establish the “check first” rule with older children. They must always check first with you before going anywhere in a public place, including another store, play area, or even the restroom.
  • Don’t treat public facilities as a “convenient babysitter.” Do not leave your children alone at movie theatres, play areas, or other public places. Predators are known to look for unsupervised kids.
  • Always bring young children into the restroom with you. Look for well-lit restrooms in high traffic areas, whenever possible.
  • If older children go to the mall, teach them to always stay in groups. If a stranger tries to get them to leave, they must scream and make the people around them aware of what is happening.

24/7 Security Services – info@24-7security.co.za / 011 444 2237


Holiday Safety & Security Tips

You deserve a safe and happy holiday season! Unfortunately the holiday period traditionally sees an increase in crime and we urge everybody to double check their security measures to help ensure a stress-free holiday.

Electronic Systems
It is important that you test your electronic security system (alarm, electric fence, beams and CCTV) on a regular basis with our Control Room. Panic button tests should be conducted on a monthly basis out of peak hours. These tests should be between 09h00 and 16h00 or after 20h00. Please notify the Control Room before you test your panic button. Should a faulty system be detected, th e Control Room will log a service call with the 24/7 Technical Department. A date and time will be set up with you to have your electronic system checked and fixed. To book a service call for a technician, please contact us on 011 444 2237.
Perimeter Check
Walk the perimeter of your property and inspect all fences, gates and walls. Ensure that there are no weak spots where criminals can gain entry. Ensure that foliage is cut back and does not interfere with the electric fence. Overhanging branches can provide access for criminals.

Doors and Windows
Ensure that all doors and windows are securely closed and locked before you leave the property – this includes outbuildings and garages. Ensure that rusty locks are replaced.

Outdoor Lights
Criminals are wary of well-lit properties. Ensure that you have good outdoor lighting that switches on at night. Motion sensor lights are always a good investment.

Tell a Neighbour
Ask neighbours to keep an eye on your property and to report any suspicious activity. Neighbours can also assist with collecting mail, newspapers and removing empty bins and recycling bags.

24/7 Security Services – info@24-7security.co.za / 011 444 2237

Whistle Blowers Hotline

Whistle Blowers Hotline

24/7 Security is proud subscriber of an official Whistle Blowers hotline. We have zero tolerance towards crime – within the company, in the communities we serve and within South Africa. The Whistle Blowers hotline makes it possible for every 24/7 Security employee to stand tall, do the right thing and say no to crime.

The toll-free hotline is hosted and managed by Whistle Blowers (Pty) Ltd. They are an independent and respected member of the Ethics Institute of South Africa. This hotline enables 24/7 Security employees to report any suspicious behaviour in their workplace while remaining completely anonymous. Whistle Blowers (Pty) Ltd will facilitate all communication with the whistle blower and they guarantee each caller’s anonymity. Only information that will help with the investigation, arrest and conviction of criminals will be provided to 24/7 Security.

How does this affect 24/7 Security’s valued clients? They have the peace of mind that their security company is going the extra mile with providing them, their families, their property and their businesses with the best protection possible. In addition, it provides a channel to report suspicious activity surrounding their security. The Whistle Blowers hotline is another element in enhancing 24/7 Security’s premium security offer.

24/7 Security Services – info@24-7security.co.za / 011 444 2237

Hijack Prevention and Safety Tips

Hijack Prevention and Safety Tips

There has been a significant increase in the number of hijackings, including follow-home hijackings. Following a few basic principles can save your and your loved ones’ lives.

Do your best to avoid a hijacking:

  • Be prepared
    • Always keep your vehicle doors locked and windows closed.
    • Keep valuables, including mobile phones, out of sight.
    • Keep your vehicle in a good roadworthy condition to avoid break downs as much as possible.
  • Be aware of your surroundings
    • Be aware of your surroundings when pulling out of your driveway or coming home – most hijackings occur close to home.
    • If you suspect you are being followed, slow down a block or two from your destination to force the vehicle behind you to pass.
    • Make sure that you are not followed to and from your home or business. If you are followed, go to the nearest police station or place where there are many people.
    • Drive away quickly if someone suspicious approaches your stationary vehicle.
    • Don’t respond to people indicating that there is something wrong with your vehicle whilst you are driving. Drive to the nearest garage or safe place, such as a police station.
  • Gates
    • If you have an electric gate, do not pull into your driveway before opening the gate. Open your gate while your car is still on the road to allow a quick getaway if necessary.
    • If you do not have an electric gate, and your child is in the car, take the ignition key with you as you stop to open the gate. The key is a valuable negotiating tool – the criminals want your car and you want your child.
    • Always be alert near gates, driveways or garages and look out for suspicious persons, vehicles and loiterers.
  • The ‘tap tap’ trap
    • Don’t fall for the “tap tap” trap where the driver of another vehicle gently drives into the back of your car in traffic. Never get out of your car to assess the damage, but rather drive to a busy location where there is security in attendance. Signal to the other driver to follow you – if it is not legitimate they will seldom follow you.

What to do if you are hijacked:

  • Don’t antagonise the hijackers
    • Avoid direct eye contact.
    • Show them you are not a threat.
    • Raise your arms to show you have no weapons.
    • Use your left arm to undo your seatbelt and put your car in neutral.
    • Do not turn off your car.
  • Children
    • If you are hijacked while your children are in the car, climb out of the vehicle slowly and tell the hijackers calmly that you need to take your children out. Move to the back door directly behind the driver’s door. Place one foot firmly in the car, on the floor behind the driver’s seat, as you lean across to retrieve your child.
    • If the hijackers panic and the vehicle starts moving before you have your children out of the car, your firm footing in the vehicle will allow you to throw your body weight into the car with your children, as opposed to you being left behind and the hijackers speeding off with your children.
  • Important
    • Do not turn your back on the hijackers – your organs are most exposed from the back.
    • Always move away from the vehicle in the opposite direction of which the vehicle will move when it leaves the scene.
    • If you are hijacked, try to remember as many details regarding the hijackers as possible, such as vehicle registration numbers, clothing, distinguishing features, etc.
    • Contact emergency services as soon as possible.

Remember your life is more valuable than the most expensive car, don’t resist a hijacking.

24/7 Security Services – info@24-7security.co.za / 011 444 2237

Halloween Safety Tips

Halloween Safety Tips

Halloween is a fun time for kids and adults – here are some tips to help ensure your safety. The most important safety tip, as always, is to use common sense!

Walk safely

  • Cross the street at corners, using traffic signals and crosswalks
  • Look left, right and left again when crossing and keep looking as you cross
  • Put electronic devices down and keep heads up and walk, don’t run across the street
  • Teach children to make eye contact with drivers before crossing in front of them
  • Always walk on sidewalks or paths. If there are no sidewalks, walk facing traffic as far to the right as possible. Children should walk on direct routes with the fewest street crossings
  • Watch for cars that are turning or backing up. Teach children to never dart out into the street or cross between parked cars

Trick-or-treat with an adult

  • Children under the age of 12 should not be alone at night without adult supervision. If kids are mature enough to be out without supervision, remind them to stick to familiar areas that are well lit and to trick-or-treat in groups

Keep costumes both creative and safe

  • Decorate costumes and bags with reflective tape or stickers and, if possible, choose light colours
  • Choose face paint and makeup whenever possible instead of masks, which can obstruct a child’s vision
  • Have kids carry glow sticks or flashlights to help them see and be seen by drivers
  • When selecting a costume, make sure it is the right size to prevent trips and fall.

Drive extra safely on Halloween

  • Slow down and be especially alert in residential neighbourhoods. Children are excited on Halloween and may move in unpredictable ways
  • Take extra time to look for kids at intersections, on medians and on curbs
  • Enter and exit driveways slowly and carefully.
  • Eliminate any distractions inside your car so you can concentrate on the road and your surroundings
  • Drive slowly, anticipate heavy pedestrian traffic and turn your headlights on earlier in the day to spot children from greater distances
  • Popular trick-or-treating hours are 5:30 p.m. to 9:30 p.m. so be especially alert for kids during those hours.

24/7 Security Services – info@24-7security.co.za / 011 444 2237

24/7 Security Services - Remote Off-Site Monitoring

Remote Off-Site Monitoring

The debate around Remote Off-Site Monitoring is top of mind when discussing the next evolution in security solutions. At 24/7 Security we have been investigating the different elements and effectiveness of Remote Off-Site Monitoring for some time now.

Off-site monitoring is the utilisation of a CCTV system specifically engineered for the protection of an operations premises, including:

  • Access Control
  • Employee Theft
  • Stock Damage/Theft Prevention
  • Hold-up Prevention
  • Vandalism Prevention
  • On-site Theft Prevention

Through modern means of internet telemetry, our dedicated CCTV Operators can gain access to our clients’ security systems remotely; thereby affording us the ability to control many different peripherals, for example bi-directional audio, smoke/pepper activation devices or new/existing security infrastructure such as alarm systems, fire systems, and electric fences. This revolutionises our off-site monitoring service offering into a state of the art, proactive protection solution which is tailored-made to the requirements of our clients.

Remote Off-Site Monitoring will not necessarily replace traditional security officers but is rather an additional layer of security that enhances your security measures. Visual verification on an exception basis increases the consistent levels of monitoring and control.

Case Study:

A leading storage facility contacted 24/7 Security to explore the viability of implementing Remote Off-site Monitoring at their Wynberg premises. Due to the central location, it was evident that high volumes of pedestrian traffic and passing vehicles posed an elevated risk of intrusion, theft, vandalism, armed robbery, and hijacking. The presence of a security officer, CCTV system, interlocking gate, and boom system, meant that the risk was well managed during office hours.  Unfortunately, the risk factors increased after hours and left the security officer vulnerable – a simple task like doing a physical patrol meant that the security officer would leave his post vacant and exposed.

Utilizing the next generation of HD IP cameras, strategically placed alongside the building’s perimeter and linked to the 24/7 Security Remote Off-Site Monitoring service via direct point to point 5ghz wireless link and a secondary fibre optic internet connection, the premises are now monitored in real time by our dedicated trained CCTV operators.  Our CCTV operators conduct random system generated virtual patrols timed 15 minutes apart, which is four times more than conventional security. The cameras are programmed to detect and generate alarms directly to our Remote Off-site Monitoring EMS Event Management System where they will be logged, recorded and acted upon as per a standard operating procedure developed specifically for the client.

The HD IP cameras have been configured to autonomously detect the following events:

  • No-go zones
  • Objects left behind
  • Traffic flow
  • Object (people) counting

To increase the visibility and awareness, a public-address system utilising high gain audio horn speakers enables the remote CCTV operator to conduct live audio communication – not only in the event of an incident but on a random occurrence basis while conducting site patrols. An integration between the operations control CCTV system and the new perimeter control system increases the operators’ field of view. The current alarm system and electric fence have also been integrated into the system, making this solution a multi-layer early warning system.
Over and above what we believe is a drastic improvement to the client’s security system, the following benefits have also been achieved:

  • An overall 50% cost reduction in security expenditure
  • A proactive electronic security system
  • Instant alarm verification

24/7 Security Services – info@24-7security.co.za / 011 444 2237

24/7 Security Services Acquires SMC

24/7 Security Services Acquires SMC

We are pleased to announce that 24/7 Security Services has recently acquired SMC – Security Management Consultants. The acquisition is part of 24/7 Security’s ongoing strategy to expand our service offerings to provide our clients with the best security solutions.

SMC is a specialist security consultancy and management company that specializes in providing unique security solutions for the niche environments of Private Schools, Business, and Security Estates. SMC was established in October 2000 by Brian Sharkey. Brian has been involved in the security industry in South Africa for more than 25 years and is widely recognized as an expert in his field. His involvement in conducting risk assessments, training, project management and developing tailor-made solutions for some of South Africa’s prestigious Security Estates, Schools and Colleges is a perfect fit for 24/7 Security.

Brian Sharkey along with Marinda Hartzenberg, SMC Operations Manager, will join 24/7 Security on 1 November 2017. Brian has been appointed as Divisional Head Security Estates and Schools, with Marinda being appointed as Operations Manager. This newly established division within 24/7 Security will set 24/7 Security apart from other security services as our clients will now, at no additional cost, have access to the wealth of information and skills that SMC has built up over the last 17 years as a completely independent security consulting and management company. As leaders in their field, SMC has an in-depth understanding of the South African security landscape and we look forward to serving you better due to the acquisition.

Marinda Hartzenberg, who is highly respected by her peers and clients for her quest to deliver a superior service, will be supported by a dedicated team of Operational Managers servicing our clients in these areas.

24/7 Security Services – info@24-7security.co.za / 011 444 2237